JOB DETAILSDepartment: IS&T Core Infrastructure
FTE: 1.0
Shift(s): Days
Location: Remote
Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Purpose of this position: The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic's reporting and analytics ecosystem, with a focus on
Clarity, Caboodle, andSlicerDicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic's analytics tools.
RESPONSIBILITIES- Perform installations, upgrades, patching, and database configurations for IRIS and Epic
- Monitor and troubleshoot any unusual system behavior and performance concerns
- Performs backup, restores, and refreshes of Epic Cogito stack
- Maintain system decision, setup, and configuration documentation
- Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery
- Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties
- Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed
- Provide go-live and post go-live support
- Provide regular and/or off hour on call support as scheduled
- Perform other duties as assigned
QUALIFICATIONSMinimum Qualifications:- 3 years' relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience
- Associates of Arts (AA) or Bachelor's degree
- Cogito Systems Administration Certification
-OR- - An approved equivalent combination of education and experience
Preferred Qualifications:- Experience with reporting tools/platforms such as SSIS, PowerBI, Epic Cogito SQL, Tableau
- Knowledge of healthcare operations and terminology
- Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries
- Understanding of data warehousing concepts, including warehouse design principles and various ETL models
- Experience in developing and maintaining ETL processes aligned with healthcare data standards
Knowledge/ Skills/ Abilities:- Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments
- Ability to work independently and provide timely status updates
- Analytical, critical thinking, problem solving, and conflict resolution skills
- Interpersonal, customer relationship, and teamwork skills
- Ability to adapt to changes/challenges in organization strategy, priorities, and direction
- Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)
- Ability to write and adapt complex shell scripts/tools
- Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation
