Support Center

As an Epic Clinical Information System Analyst II, you will:
• Independently analyzes intermediate-to-advanced operational and clinical requirements; designs workflows and configures, builds, tests, validates, and maintains Epic application functionality using established standards and best practices.
• Owns complex application incidents and requests; performs root-cause analysis, coordinates cross-application troubleshooting, implements sustainable resolutions, and ensures timely communication with affected users and leaders.
• Plans and leads small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manages requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serves as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitates workflow decisions and ensures solutions meet business needs, deliverables, and timelines.
• Assesses the impact of application changes across integrated workflows; develops and executes unit, integrated, regression, and user-acceptance testing and validates production outcomes.
• Maintains application, workflow, testing, change-control, issue, and support documentation; develops knowledge articles, training materials, and procedures and supports end-user education.
• Provides guidance and quality review for less-experienced analysts and users; shares application knowledge and promotes consistent build, testing, and documentation practices.
• Participates in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicates project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.
• Beaker Build and Configuration: Tests, panels, and reference ranges; specimen collection and labeling; instruments and quality control; Clinical Pathology, including microbiology; and Anatomic Pathology cases.
• Integration and Cross-Application Coordination: Lab instruments and middleware, reference labs, blood bank systems, and public health reporting, working with the Orders, ClinDoc, ASAP, Ambulatory, Cadence, and Resolute teams.
• Implementation, Testing, and Go-Live Support: Design sessions, test scripts, instrument validation, and support for the go-live and stabilization.
• Production Support and Optimization: Handle Incidents, on-call, turnaround time and specimen rejection analysis, upgrades, and lab reports.
• Regulatory Compliance and Governance: CLIA, CAP, Joint Commission, and HIPAA requirements and follow change control processes.

Qualifications include:
• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• No formal supervisory experience required. Experience leading workstreams or mentoring colleagues is preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:

$83,112.12 - $124,675.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support