Support Center As an Epic Application Manager, you will: • Leads assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades and ongoing support while ensuring project scope, quality, and timelines are achieved. • Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support. • Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise. • Oversees application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting. • Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices. • Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives. • Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives. • Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities. Qualifications include: • Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field. Master's degree preferred. • Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience. • Minimum of three (3) years of management experience preferred. Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred. • Additional Epic certifications or proficiencies preferred • Project Management Professional preferred • Lean Six Sigma Green Belt preferred • Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred. Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred. Work Schedule: Employment Type: Full-time Hours per Week: 40 hours/week Typical Daily Schedule: 8 am-5 pm, Monday through Friday Shift Type: Day Shift Holiday Requirements: Follow the company holiday calendar Ability to participate in after-hours support, cutovers, go-live activities, and major-incident response as needed. Occasional travel may be required for training, project work, or vendor coordination. Pay Range: $116,227.90 - $174,341.85 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt) At Adventist HealthCare our job is to care for you. We do this by offering: • Work life balance through nonrotating shifts • Recognition and rewards for professional expertise • Free Employee parking • Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire • Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) • Paid Time Off • Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period • Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance • Subsidized childcare at participating childcare centers • Tuition Reimbursement • Employee Assistance Program (EAP) support COVID-19 Vaccination Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).