The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The Epic Analyst 2 facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues. Core Responsibilities: • Serves as a support contact for application end-users. Identifies issues and works to resolve them. • Designs, develops, implements, and maintains the application. • Supports all phases of testing and document workflow design. • Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. • Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly. • Collaborates with trainers on application changes and new features to develop documentation and training strategies. • Assists with analyzing the impact of information technology in clinical work processes. • Participates in on-call rotations and support. • Attends and participates in applicable committees. • Maintains regular communication with team members and participates in weekly project team meetings. • Reviews the status of projects and issues on an ongoing basis with leadership. • Becomes knowledgeable about UHealth's policies, procedures, and business operations. • Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: • Bachelor's degree in relevant field • Epic MyChart Certification • Minimum 3 years of relevant experience • Ability to communicate effectively in both oral and written form. • Ability to maintain effective interpersonal relationships. • Ability to recognize, analyze, and solve a variety of problems. • Ability to lead, motivate, develop and train others. • Proficiency in computer software (i.e. Microsoft Office). • Commitment to the University's core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-AS1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Job Status: Full time Employee Type: Staff