The Epic Analyst - EpicCare Inpatient/ASAP assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The Epic Analyst - EpicCare Inpatient/ASAP facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.
Core Responsibilities:
- Serves as a support contact for application end-users. Identifies issues and works to resolve them.
- Designs, develops, implements, and maintains the application.
- Supports all phases of testing and document workflow design.
- Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
- Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
- Collaborates with trainers on application changes and new features to develop documentation and training strategies.
- Assists with analyzing the impact of information technology in clinical work processes.
- Participates in on-call rotations and support.
- Attends and participates in applicable committees.
- Maintains regular communication with team members and participates in weekly project team meetings.
- Reviews the status of projects and issues on an ongoing basis with leadership.
- Becomes knowledgeable about UHealth's policies, procedures, and business operations.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
DEPARTMENT SPECIFIC JOB FUNCTIONS
As an Epic Analyst - EpicCare Inpatient/ASAP, you will report to the Senior Manager and will be responsible for:
- Providing oversight and leadership to Associate Epic Analysts on the team
- Implementing, building, and modifying the application
- Collaborating with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access
- Providing day-to-day application support and resolving application issues
- Serve as a support contact for application end-users
- Design, develop, implement, and maintain the application
- Support all phases of testing and document workflow design
- Perform the analysis of information technology in clinical work processes and validate the impacts to the workflow
- Identify issues and work to resolve them
- Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner
- Collaborate with trainers on application changes and new features to develop documentation and training strategies
- Assist with analyzing the impact of information technology in clinical work processes
- Adhere to internal controls and reporting structure
- Participate in on-call rotations and support
- Attend and participate in applicable committees
- Maintain regular communication with team members and participate in weekly project team meetings
- Review the status of projects and issues on an ongoing basis with leadership
- Become knowledgeable about UHealth's policies, procedures, and business operations
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFACTIONS:
- Bachelor's degree in relevant field
- Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization
- Epic ClinDoc, Orders, and ASAP Certifications required
- At least 2 years of Epic build experience preferred
- Previous operational, project management, and organizational skills preferred
- Familiarity with clinical workflows preferred
- Understanding of emergency department workflows and integration points, especially regarding patient movement (ADT) and charging preferred
- Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
- Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
- Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
- Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership
- Ability to communicate effectively in both oral and written form.
- Ability to maintain effective interpersonal relationships.
- Ability to recognize, analyze, and solve a variety of problems.
- Ability to lead, motivate, develop and train others.
- Proficiency in computer software (i.e. Microsoft Office)
- Commitment to the University's core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Job Status:
Full time
Employee Type:
Staff
