Job DescriptionRepost
Position: Epic Advisor - CSI Applications - Pt AccessPosting ID: 8121Dept: Clinical System and Informatics
Status: Temporary Full Time (x1) 18 Months
Role Level: PG10 ($45.02hr-$56.28hr)
Site: 2085 Hurontario St, Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre
Posted: July 29-2026
Internal Deadline: August 12-2026
The PositionAs Trillium and Clinical Systems and Informatics (CSI) continue to expand, the
Epic Applications Advisor will play a key role in
supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their
technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.
This role reports to the Manager, CSI Applications and will work closely with other teams.
Key Responsibilities- Design, build, test, and implement Epic applications in alignment with hospital workflows.
- Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
- Assist in customizing, testing, and deploying new Epic features and updates.
- Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
- Continuously evaluate new features and releases to enhance system functionality and user experience.
- Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
- Collaborate with the training team to develop training content and tip sheets to support end-users.
- Identify cross-application issues and work with relevant teams to resolve them.
- Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
- Act as a secondary support contact for application end-users.
- Participate in an on-call rotation and be available for extended hours as required.
- Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.
Required Certification- Minimum of 1 Epic Certification in the following modules:
- Grand Central
- Cadence
- Mychart
Note: Certifications as a Principal Trainer or Credentialed Trainer do not meet this qualification.
Experience & Skills- Bachelor's degree in Healthcare, IT, or a related field preferred; Master's degree is an asset.
- Minimum two years of hospital clinical and/or hospital information systems experience.
- 1-3 years of experience in configuring and supporting Epic systems in a healthcare setting.
- Experience working on application build, testing, issue resolution, and workflow integration.
- Strong background in EHR support, implementation, and optimization.
- Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Commitment to patient and staff safety in a healthcare environment.
- Ability to work effectively in a fast-paced, collaborative setting.
- ITIL Certification (for service management and process improvement) is an asset.
- ServiceNow Experience (for IT service and incident management) is an asset.
- In good standing, with a consistent record of effective performance.
Why Join THP?- Be part of a leading digital health transformation using Epic.
- Work in a flexible hybrid environment with a dynamic team.
- Gain hands-on experience in a high-impact healthcare setting.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.
We thank all those who apply but only those selected for further consideration will be contacted. 
