What's the opportunity? Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.
What you'll do: - Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
- Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
- Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities
- Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
- Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
- Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
- You will support our NAMER market and align with the timezone across NAMER.
You'll be successful if: - You are customer-obsessed, always putting our customers first and being there for them every step of the way
- You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
- You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
- You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
- You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment
- Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
- You have prior Implementation experience in EOR industry
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.
