Description & Requirements In capital markets, buy-side and sell-side firms increasingly rely on automation across asset classes, supported by secure and scalable integrations. Bloomberg's Enterprise Technology team designs, delivers, and supports connectivity and integration solutions for clients who rely on us to power their most critical workflows.
What's the role? As part of the Enterprise Technology Services group, you'll play a key role in ensuring the stability, reliability, and performance of Bloomberg solutions in our clients' production environments. You'll work within a global team of financial technology specialists, supporting clients from post-implementation through ongoing production support.
This is a highly client-facing role supporting integrations between Bloomberg and external systems using technologies such as FIX, XML, MQ, and APIs. You'll collaborate closely with Engineering, Solutions Architecture, Product, and Account Management teams to resolve issues, prevent incidents, and continuously improve the client experience.
We'll trust you to:- Analyze, troubleshoot, and resolve production issues across global client environments, identifying root causes and delivering timely solutions
- Partner with Engineering and Product teams to prevent incidents and improve system resilience through proactive design and change management
- Act as a trusted technical partner for clients, balancing urgency, accuracy and long-term solutions
- Support client relationships through close collaboration with Account Management teams across electronic trading and regulatory workflows
- Ensure a smooth transition for clients as they move from implementation into ongoing production support
Who you are: You're naturally curious, technically minded, and motivated by solving complex problems. You take pride in delivering excellent service and enjoy working directly with clients to help them succeed. You're comfortable in fast-moving environments, enjoy collaborating across teams, and are always looking for ways to improve how things are done.
You'll need to have:- At least 3 years of experience in a technical support role within the financial services industry
- A background in computer science, computer engineering, or equivalent experience within financial markets
- Hands-on experience diagnosing and resolving connectivity issues across LAN, WAN, and TCP/IP networks
- Experience working with one or more financial data or messaging protocols such as FIX, MQ, SFTP, or Web APIs
- Strong multitasking, prioritization, and time-management skills in a fast-paced environment
We'd love to see:- Experience managing or supporting client relationships
- Exposure to broker-dealers, exchanges, hedge funds, or regulatory reporting workflows
- Experience with data transformation or ETL tools (e.g., Informatica, MuleSoft, TIBCO, Dell Boomi) or transformation languages (e.g., XSLT, Perl)
- Working knowledge of SQL or transactional databases
Salary Range = 90,000 - 130,000 USD Annual + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
