Job Description

As an Enterprise Services Infrastructure Engineer, your role involves active contribution to the team, supporting, implementing, and optimizing critical IT infrastructure. You'll engage in hands-on work with cloud platforms, manage virtualization infrastructure, and oversee Windows Server environments. This role includes operational support, collaborating with cross-functional teams to implement projects that support scalable system designs, solutions, and policies, troubleshoot and resolve complex issues, and administer various software systems within the portfolio.

Core Duties and Responsibilities:

• Implement and manage enterprise cloud infrastructure, optimizing performance, cost, and scalability, ensuring compliance with security measures, and automating tasks for efficient management.
• Oversee daily operations of the VMware virtualization infrastructure, managing ESXi hosts, vCenter, and related components, with in-depth knowledge of VMware ESX fundamentals.
• Configure virtual machines, templates, clusters, and storage within the VMware environment, including the design and implementation of virtual desktop infrastructure or AVD.
• Install, configure, and manage Windows Server operating systems, handling updates, patches, and security configurations. Design and administer critical Windows Server services such as Active Directory and Group Policy, while monitoring and optimizing system performance to ensure reliability and efficiency.
• Collaborate with cross-functional teams to seamlessly integrate cloud, VMware, and Windows Server technologies working closely with engineers, administrators, and developers to troubleshoot and optimize system performance, providing technical expertise and guidance for successful system integration and collaboration.
• Develop and maintain relevant documentation for enterprise infrastructure utilizing the ServiceNow platform to assist with daily operations and requests.
• Ensure continuous operational uptime and optimal performance by actively collaborating with teams, troubleshooting issues, and improving service effectiveness.
• Other duties as assigned.

Qualifications

Basic Qualifications:

• Minimum of five years' post-secondary education or relevant work experience.

Additional Qualifications and Skills:

• Proficient in cloud technologies (e.g., AWS, Azure, GCP), VMware virtualization, and Windows Server operating systems.
• Familiarity with automation tools such as PowerShell, Python, or Ansible.
• Relevant certifications like, VMware Certified Professional (VCP), or Microsoft Certified: Windows Server are a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team and adapt to evolving technologies and priorities.
• Excellent interpersonal skills, including the ability to build and cultivate strong relationships and work effectively with diverse groups.
• Demonstrated "can do" work ethic coupled with effective time management.

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Additional Information

• Standard Hours/Schedule: 35 hours per week. Occasionally required to work outside of normal business hours and may be called during off hours. Participate in off hours on-call schedule.
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position.
• Pre-Employment Screening: Identity, Criminal
• Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers[redacted] portal.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.