About the Team
The Engineering Platform Services team within Business Technology owns and drives innovation for the platforms that power software delivery, IT operations, and AI-augmented engineering across Workday—spanning IT Service Management, DevSecOps, Integrations, and Platform AI. We design for reliability and scale, build for reuse, and constantly ask how emerging technology can make every engineer and operator more effective.
About the Role
The Enterprise Solutions Architect for Engineering Platform Services will set the architectural direction across all platforms. They will ensure the platform services function as a cohesive, scalable, and secure ecosystem. This a hand-on role where the architect will write code, lead design reviews, prototype solutions, and make decisions with multi-year implications. They will champion AI-forward design to embed intelligent automation into platform services in a governed and reusable way.
Job Duties:
Define Architectural Vision: Own end-to-end solution architecture across ITSM/ESM, DevOps, and Platform AI; establish reference architectures and design guardrails that drive consistency and scalability.
Embed AI-Forward Design: Lead integration of AI and automation into platform services - including LLM-powered tooling and predictive ops - ensuring capabilities are secure, auditable, and reusable.
Accelerate DevOps & Developer Experience: Define SDLC and DevSecOps standards to drive automation that reduces toil and shortens delivery cycles.
Evolve Service Management Platforms: Architect scalable, AI-ready ITSM/ESM solutions with ServiceNow including integrations, workflow automation, and self-service capabilities aligned with ITIL best practices.
Lead & Influence: Conduct architectural reviews, guide technology selection, mentor platform engineers, and represent the team in cross-functional forums and standards bodies.
About You
Basic Qualifications:
- 12+ years of progressive experience in software engineering, platform engineering, or enterprise architecture.
- 12+ years of hands-on software development proficiency; active ability to write, review, and refactor production-quality code across one or more languages (e.g., Python, TypeScript/JavaScript, Java, or Go).
- 8+ years of experience designing and building ITSM processes using ServiceNow, including enterprise-scale design and integration.
- 8+ years of experience with DevOps practices and toolchains including CI/CD, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or GCP).
- 8+ years of experience architecting and delivering enterprise-wide solutions that are secure, observable, and highly available.
- 5+ years of experience integrating AI or ML capabilities into enterprise platforms or workflows.
Other Qualifications:
- Deep understanding of AI-forward design practices including LLM integration patterns, retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and responsible AI principles.
- Experience designing integrations across heterogeneous systems using REST APIs, event-driven architectures, and messaging platforms (e.g., Kafka, Azure Service Bus).
- Strong understanding of platform reliability practices including observability, SLO/SLA frameworks, incident management, and operational runbooks.
- Demonstrated experience leading architectural reviews, driving cross-functional design decisions, and building consensus across engineering and business stakeholders.
- Excellent communication skills with the ability to translate complex architectural decisions for both technical peers and senior non-technical leaders.
- Comfort operating with high autonomy in a fast-paced, matrixed environment; strong bias toward action and outcome.
- Relevant certifications such as AWS Solutions Architect (Professional), TOGAF, or ServiceNow Certified Technical Architect (CTA) are a plus.
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent work experience.
- Open to 50% reporting to our Pleasanton, CA campus
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .
Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $187,000 USD - $280,600 USD
Additional US Location(s) Base Pay Range: $157,900 USD - $280,600 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
