What you will do- Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
- Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
- Solution Expertise: Knowledgeable of key product use cases and expected outcomes -to guide customers toward best-practice adoption.
- Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
- Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
- Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment
What you'll need to succeed- A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company.
- Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
- You have experience developing strategies on assigned accounts to fully leverage technology solutions.
- You have led projects from conception to closure and have experience using internal resources to get things done.
- You know how to build trusted relationships with executive sponsors and end users.
- Experience running a full sales cycle.
- Strong written and verbal communications.
- Bachelor's degree or equivalent practical experience.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,200 -- $183,975 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $127,100 - $183,975In New York, the pay range for this position is $127,100 - $183,975In Colorado, the pay range for this position is $110,600 - $160,100In Illinois, the pay range for this position is $110,600 - $160,100In Massachusetts, the pay range for this position is $110,600 - $160,100In Washington, the pay range for this position is $123,200 - $178,400
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
