Associate's degree in a related field with 3+ years of experience or 5+ years of relevant experience.
Proficient in Unix/Linux and Firewall management.
Experience with LAN and WAN Enterprise support.
Skilled in Microsoft Windows Server installation and administration.
Knowledgeable in storage solutions, DNS, DHCP, and network infrastructure management.
Experience managing Microsoft users and Active Directory.
Responsibilities
Provide 24/7 Tier 2 enterprise IT help desk support.
Collaborate on escalated issues with complex systems and troubleshooting.
Document processes and create logic diagrams for operational tasks.
Research network topology using automated tools to assess performance.
Develop reports on bandwidth and network security incidents.
Analyze firewall health and perform fault isolation for network traffic.
Train operations personnel on new installations and upgrades.
Benefits
Comprehensive health and wellness programs.
Opportunities for professional development and certification support.
Flexible working hours and remote work potential.
Access to advanced tools and technologies for hands-on experience.
Full Job Description
Job Responsibilities
Provide 24/7 Tier 2 enterprise IT help desk support.
Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.
Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.
Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.
Develop reports and trend analysis documentation on bandwidth and network security incidents.
Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
Perform local installation and local and remote administration of firewalls.
Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.
Provide General IT Management and Networking support.
Provide LAN and WAN Enterprise support.
Provide general O&M support as required.
Provide documentation support as required.
Provide meetings/briefings support as required.
Provide functional training support as required.
Provide CONUS TDY support as required.
Required Qualifications
Associates in related field and 3 or more years• relevant experience or 5 or more years• relevant experience
Unix/Linux and Firewall experience
LAN and WAN Enterprise support experience.
Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.
Certifications Required
Cisco Certified Network Associate (CCNA)
VCTA or extensive VMWare experience
ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.
Clearance Required
Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.
