About the Role

This role will be responsible for identifying and resolving operational issues throughout the merchant lifecycle, including post sale contract changes.

You will master the essential functions of Merchant Services, including onboarding merchants, setting up marketing promotions, and managing workflows in Salesforce queues and cases, in order to identify opportunities for improvement. You'll work cross functionally with sales members of the Enterprise organization and operational managers in the Merchant Services organization gathering feedback from both sides to create and implement creative solutions that best serve our merchants.
You're excited about this opportunity because you will...

• Collaborate - Work cross functionally with our internal business partners to support best in class performance for our merchants
• Influence - Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams
• Scale - Document and train internal teams on new processes and refine these on an ongoing basis
• Leverage AI Tools to streamline routine operations and manage workstreams
• Use Salesforce and DoorDash Internal Tools to update data in bulk
• Ensure all our work, data organization and processes are legally compliant
• Diagnose and resolve time sensitive operational issues flagged by teammates

We're excited about you because...

• You are anempathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutionsYou are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact
• You are a strong business thinker, able to use 'first principles' to solve challenging business problems at their root level
• You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
• You are eager to adopt new AI tools to drive efficiency, innovate and scale your impact
• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
• You are an owner, always looking for opportunities to learn and better your work product
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
• You are highly communicative and proactive in working with the team and cross-functional partners
• You are a problem solver with a positive attitude. You enjoy diagnosing issues and developing creative approaches to solve challenges.

What We're Looking For

• You have 2+ years of experience in a project management or operations role.
• BA/BS degree in business or related field
• Strong written/verbal communications and presentation skills
• Strong project management and operational management skills
• Strong excel and data analysis skills
• You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges.
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability.
• You are comfortable working in fast-paced and demanding environments.
• You are eager to set and achieve your goals.
• You are organized and meticulous with impeccable communication and presentation skills.
• Experience with CRM systems, including Salesforce and Data Loader, and Google Suite.
• You're naturally curious - You always look for ways to innovate and improve and want to shape the vision and direction of the company
• You're gritty - You roll up your sleeves and do whatever it takes to make things successful

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$102,000-$150,000 USD