The most successful client relationships are built long after the contract is signed. As an Enterprise Account Manager, you'll play a critical role in helping some of the largest restaurant brands maximize the value of their technology investments while creating long-term partnerships that drive growth, innovation and business success.
You'll join a team that combines industry expertise, collaboration and a customer-first mindset. Working closely with Sales, Product, Support, Implementation and Customer Success teams, you'll influence strategic outcomes for enterprise restaurant brands while helping shape the future of restaurant technology.
In this role, you'll own the long-term success of a portfolio of enterprise restaurant accounts. You'll drive retention, expansion and customer satisfaction by creating trusted relationships, uncovering growth opportunities and aligning technology solutions with business goals. Your ability to influence strategy, create value and strengthen partnerships will help shape the future of commerce while delivering measurable results for clients and Global Payments.
What you'll own- Drive account growth by developing and executing strategic account plans that increase client value, strengthen partnerships and expand adoption of restaurant technology solutions.
- Create long-term client success by owning enterprise relationships, driving retention and delivering measurable business outcomes across your portfolio.
- Influence executive stakeholders through consultative conversations that align technology investments with operational and business objectives.
- Build expansion opportunities by identifying unmet needs, uncovering growth potential and positioning additional solutions that create value for clients.
- Lead strategic account reviews and business discussions that strengthen customer confidence, improve performance visibility and support long-term planning.
- Champion customer success by proactively monitoring account health, satisfaction metrics and renewal opportunities to drive retention and loyalty.
- Shape exceptional client experiences by partnering across Sales, Product, Support and Implementation teams to deliver seamless engagement and effective issue resolution.
- Use data, insights and forecasting to strengthen account performance visibility, inform business decisions and accelerate revenue growth.
What you bring- Bachelor's degree in Business, Marketing, Hospitality or a related field.
- Five or more years of experience in account management, customer success or enterprise sales within a business-to-business (B2B), Software as a Service (SaaS) or restaurant technology environment.
- Demonstrated success managing complex enterprise accounts while driving customer satisfaction, retention and revenue growth.
- Strong relationship-building and communication skills with the ability to influence senior leaders and key decision-makers.
- Experience developing strategic account plans and managing long-term customer relationships in a fast-paced environment.
- Strong business acumen with the ability to identify opportunities, solve challenges and create value for clients.
- Experience using Salesforce, project management tools and business reporting platforms to manage account performance and growth initiatives.
Our perks - what we'll bring for youWe know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements
