Enterprise Patch Services Analyst • Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support. • Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment. • KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise. • Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise. • Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. • Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM) • Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts • Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability. Technical Skill-Requirements for EPS Analyst Role Patch Management Analyst Qualifications: • 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role. • Strong Analytical and communication skills with a focus on cross-functional collaboration • General support knowledge involving the Financial-Banking industry preferred. Responsibilities: • Administer patch management support of servers, workstations and enterprise system devices. • Maintain Incident, Task and Change support ticket assignments. • Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work. • Design, build and deploy packaged updates and application installs associated with patch vulnerability management • Perform EPS project work and cross-department collaboration efforts. • Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability. Tool & Platform Competencies should include: • Microsoft Configuration Manager (MCM/MECM/SCCM) • ServiceNow • Intune • Power BI • PowerShell • Windows OS • Active Directory (AD) • Azure • PatchMyPC • Rapid7 • Entra ID • SharePoint • Confluence • (desired) Linux OS Salary Range- $90,000-$100,000 a year #LI-SP3 #LI-VX1