Position Description:

As an Enterprise Implementation Consultant at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement PAR OPS within new or existing client environments. Using your operational knowledge of the hospitality industry, you will serve as a consultant for clients to gather requirements, configure the software, manage implementation projects, train end-users, and deliver solutions tailored to meet the needs of their business.

This role requires a strong blend of technical expertise, consulting skills, and client-facing communication-serving as the subject matter expert from kickoff through go-live and beyond.

Position Location:

Remote

Reports To:

Sr. Manager of Implementations

What We're Looking For:
• 4-year technical degree or equivalent experience (preferred)
• 1-3 years of experience working with the PAR OPS platform (preferred)
• 2-4 years of experience in the restaurant technology industry (preferred)
• Previous experience in the hospitality industry in a management role (preferred)
• Track record of success in Professional Services
• Demonstrated ability to support multiple, concurrent initiatives
• Self-motivated with a proven track record in customer multi-unit implementations
• Ability to self-train and stay current with technology and security trends in restaurant and retail
• Comfortable in a dynamic, agile environment within a growing technical organization

Additional skills:
• Excellent operational, project, and time management skills
• Excellent verbal and written communication skills across technical, non-technical, and international audiences
• Excellent training and presentation skills
• Strong technical and problem-solving abilities
• Strong consulting, organizational, and process improvement skills
• Strong knowledge of application design, database tools, and relevant restaurant and hospitality technology (preferred)
• Strong analytical and debugging skills
• Skilled at adapting services and methodologies to diverse customers and projects
• Adept at leading scalable process development
• Ability to manage ambiguity and apply problem-solving in unique situations
• Ability to communicate financial and technical concepts clearly and efficiently
• Analytical skills to help remove barriers to sales and implementations
• Excellent working knowledge of PAR OPS functionality

Unleash your potential: What you will be doing and owning:
• Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate office
• Configure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirements
• Serve as subject matter expert throughout configuration, training, pilot, and rollout phases-communicating effectively with technical and non-technical stakeholders at all levels
• Complete configuration efficiently and accurately across varying degrees of complexity
• Consult with third-party providers and internal team members to design and deliver software integrations and rollout solutions
• Perform data analysis to identify required modifications that meet client business requirements
• Identify opportunities to provide additional products, services, or resources to clients
• Deliver training effectively to end-users
• Document project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycle
• Maintain working knowledge of client operations to support issue resolution and educate support teams
• Alert implementation senior management to potential scope challenges, issues, or change requests
• Contribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platforms
• Collaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely manner
• Provide Level II support to existing customers
• Participate in after-hours client support rotation on a scheduled basis

AI Integration:

Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery.