SUMMARYWe are currently seeking an
Enterprise Engineer Intermediate to join our team. This fulltime role will work days. This position will primarily work remotely - seeking local candidates for on site system upgrades
Purpose of this position: Under general supervision, provide exceptional support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners / customers.
RESPONSIBILITIES:- Manage complete lifecycle for medium/large supported applications including implementations, maintenance, upgrades, and retirements
- Find and analyze various error logs (Windows/App/IIS/Firewall/etc.)
- Understand basic security best practice activities including Firewall rules on servers/workstations, password and credential management, TLS, and SSL
- Evaluate and modify configuration components (.ini/xml files)
- Learn all IS&T tools (ServiceNow, Outlook, etc.)
- Translate technical terminology and concepts to non-technical team members. Create documentation appropriate to the audience
- Provide first/2nd tier support and troubleshooting for functional/analytical/technical support tickets
- Work in a team-oriented and collaborative environment
- Review proprietary interface engine messages
- Understand basic HL7 message formatting and message evaluation (ADT/Orders/Results)
- Maintain and support Citrix published applications
- Provide regular and/or off hour on call support as scheduled
- Perform other duties as assigned
QUALIFICATIONSMinimum Qualifications:- Associates of Arts (AA) or Bachelor's degree
- 3 years of relevant experience
-OR-
- An approved equivalent combination of education and experience
Preferred Qualifications:- Healthcare industry experience
- Experience developing technical/systems design specifications and building system solutions
- Ability to provide customer focused service and communicate the value of proposed solutions
Knowledge/Skills/Abilities:- Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
- Critical thinking and problem-solving skills
- Demonstrated analytical, critical thinking, problem solving, and conflict resolution skills
- Ability to multi-task and prioritize tasks
- Ability to explain or demonstrate technology in a manner suited to the audience
- Understanding and ability to evaluate and modify configuration components (.ini/xml files)
- Ability to translate technical terminology and concepts to non-technical team members
- Ability to work in a team-oriented and collaborative environment
- Ability to review proprietary interface engine messages
- Familiarity with Citrix published applications and how to maintain and support
