About the RoleAddicted to Salesforce? Love helping your clients get the most out of exciting software solutions? Have experience working with large accounts? Litify is looking for a Customer Success Manager to join our Enterprise team, and you might be the right person! We are looking for a CSM to work with our expanding customer base. This position will be remote, with occasional travel to client sites and our NYC headquarters.
In this role, you will:- Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
- Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
- Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
- Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
- Monitor customer health to track adoption and customer satisfaction
- Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
- Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
- Identify opportunities for documenting success stories for our Marketing team
- Maintain high levels of customer engagement and satisfaction
- Measure success by continued expansion of Litify and Salesforce across your customers' organization and workflow
You have:- Bachelor's degree
- Demonstrable technical aptitude with intermediate Admin level tasks (flows, custom reports, complex formulas), Salesforce Admin Certification a Plus
- Strong aptitude for new technologies, and the ability to quickly diagnose needs and identify solutions
- 4 years experience as a Customer Success Manager (ideally with a SaaS product)
- 7 years experience in direct customer-facing positions
- Excellent written, verbal, and oral communication with experience making presentations to key stakeholders
Disclosure:
The estimated base salary range for this role is $100,000-120,000. You will also be offered a bonus and benefits.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.
