On your day-to-dayYou will manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. You'll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion. As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.
Location: This role is open to candidates based in
Toronto or the Greater Toronto Area (GTA). The role will require one office day every month at our Downtown Toronto office.
RequirementsWhat you bring to the table:- At least 5+ years of experience in customer success in a SaaS environment managing enterprise logos.
- Experience working in a fast-paced startup environment
- Occasional client visits
- Passion to apply your tech-savviness to learn Riverside's product functionality
- An ability to excel in achieving KPIs and targets
- Strong verbal and written communication skills in English
- Strong analytical and problem-solving skills
- Ability to prioritize, organize, and execute multiple tasks with deadlines
Bottom line? If you want to take part in transforming how people and businesses share their stories globally, Riverside's your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that's not enough, we guarantee that your ideas will genuinely make an impact.
