About the RoleThe Enterprise Customer Success Manager (CSM) is a critical, relationship-focused role centered on technical adoption and value realization within Prophecy's customer base. The CSM is the primary post-sale orchestrator responsible for ensuring that technical stakeholders realize the measurable productivity gains promised during the sales cycle. This role requires a hybrid profile: a technical data expert, a proactive project manager, and a trusted advisor for data teams.
You Will- Drive Adoption, Value Realization and Renewal: Partner with customers to transition from "closed-won" to high-volume production. Own the technical success charter, ensuring teams leverage Prophecy's AI-native agents and visual ETL tools to modernize their data pipelines and ultimately leading to the customer renewing.
- Monitor Technical Health and Risk: Proactively track account health through adoption metrics and technical milestones. Identify "stalled adoption" or technical friction early, leading structured discovery and cross-functional mitigation efforts to prevent churn.
- Deliver Consultative Value Reviews: Collaborate with Account Managers on Quarterly Business Reviews (QBRs). You present the "Value Realized"-detailing specific use cases completed, efficiency gains for data engineers, and alignment with the customer's technology roadmap.
- Orchestrate Cross-Functional Success: Act as the primary technical point of contact, coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems and drive platform foundations.
- Voice of the Customer: Translate field-level feedback into actionable insights for our Engineering teams. Drive the customer's long-term technical vision by ensuring their requirements influence Prophecy's AI-driven product roadmap.
Qualifications- Proven Technical Experience: 5+ years in Customer Success, or Account Management in B2B SaaS, with a focus on the modern data stack (SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing).
- Strategic Relationship Management: Demonstrated success navigating the complexities of Fortune 250 enterprise accounts, working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams).
- Consultative Communication: Exceptional skills in building consensus across diverse stakeholder groups and the ability to translate technical complexity into business outcomes.
- Willingness to Travel: Up to 30% as required to visit key customers and deepen strategic partnerships on-site.
Benefits and Perks- Employee health insurance
- Very competitive compensation
- Ability to have your fingerprint on an innovative platform
- End-to-end ownership of your projects
- And more!
*Benefits and perks may vary per country 
