Enterprise Customer Success Manager NY

Justt

• $110K — $130K *
New York, NY 10025In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience managing enterprise customer accounts
  • Proven project management skills
  • Strong analytical skills for data interpretation
  • Successful in building long-term customer relationships
  • Adaptable in fast-paced environments
  • Willingness to travel regularly
  • Experience in the payments industry is a plus

Responsibilities

  • Manage a portfolio of top-tier enterprise customers
  • Analyze portfolio performance for actionable insights
  • Identify and execute account expansion opportunities
  • Define strategies to enhance customer retention
  • Lead business review meetings with senior management
  • Act as an expert on new feature releases
  • Gather and relay client feedback to influence product development
  • Deliver training sessions for client enablement
  • Collaborate with teams to expand regional market presence

Benefits

  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible working arrangements
Full Job Description
Description

What you'll do

  • Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
  • Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
  • Identify and execute expansion opportunities end-to-end to achieve account growth targets
  • Define and drive retention strategies through structured account plans to meet retention goals
  • Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
  • Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
  • Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
  • Deliver client training and enablement sessions to drive value realization
  • Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence

Requirements

  • 5+ years of experience as a Customer Success Manager managing enterprise accounts
  • Proven track record in project management and cross-functional collaboration
  • Strong analytical mindset with the ability to interpret data and translate it into insights and actions
  • Demonstrated success in building and growing long-term, value-driven customer relationships
  • Comfortable operating in fast-paced, dynamic environments
  • Willingness to travel several times a year
  • Experience in the payments industry - an advantage
* Ladders Estimates

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