Enterprise Customer Success Manager About the Role:The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Key Responsibilities:- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Experience & Skills:- Experience in B2B SaaS - 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Salary range: 100-120K
Benefits:- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
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