Job Summary

The Enterprise Architect - AI Solutions is a strategic, customer-facing member of the Advanced Growth Technologies Team. This role serves as a consultative partner for large enterprise customers, focusing on understanding their goals and strategies and mapping solutions to business outcomes. The Enterprise Architect brings a deep understanding of technology solutions and capabilities across AI/GenAI Infrastructure, Next-Gen Hybrid Infrastructure, Modern Workplace, Hybrid Cost Management, and Enterprise Cybersecurity.
The Enterprise Architect is responsible for developing cross-functional strategies and solutions by combining technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help customers solve complex business challenges.

This position reports to the Director of Enterprise Architecture in Advanced Growth Technologies. This is a remote position with a Home Office setup but may require travel to SHI headquarters for meetings as determined by SHI management.

Role Description

• Demonstrate leadership to ensure SHI's recommended solutions are comprehensive, meet customer expectations, and achieve business objectives
• Engage with multiple levels of stakeholders within client organizations to gain insights into their environment
• Translate client business and technical objectives into actionable solutions
• Act as a liaison between client stakeholders and SHI subject matter experts (SMEs)
• Position SHI services and drive development of supporting documentation
• Manage opportunities and engage specialty resources to support multi-faceted solution development
• Deliver a world-class customer experience
• Participate in account planning and execution
• Continuously learn to understand and position SHI service offerings
• Align territorially with strategic OEM partners
• Educate and develop sales teams on technical selling, product training, SHI services, and technology trends

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization's needs.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Documentation: Can manage complex documentation projects, collaborate with multiple stakeholders, and ensure documentation meets regulatory and organizational requirements.
• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.

Skill Level Requirements

• Proficiency with Microsoft Office products, including Visio, PowerPoint, Excel, and Word
• Experience building and understanding detailed SOW documentation
• Strong written and verbal communication skills
• Strong presentation skills
• Proven ability to build relationships with customers
• Ability to work effectively across all levels of an organization (internal and external)
• Ability to work independently and collaboratively within a team environment
• Ability to lead, influence, and contribute as a team member
• Ability to train and disseminate technical and operational information
• Ability to resolve and close complex technical and selling situations
• Results-driven with a strong sense of urgency
• Strong attention to detail, organization, and follow-up skills
• Initiative to research and resolve problems with a positive attitude
• Exceptional time management skills
• Strong documentation skills, including system/network diagrams and presentations
• Proactive mindset and strong passion for technology

Other Requirements

• 7+ years of client-facing experience working on complex data center, cloud, security, or network infrastructure solutions
• Experience supporting enterprise accounts preferred
• Familiarity with the RFI/RFP process
• Conceptual understanding of Disaster Recovery, Business Continuity, High Availability solutions, and virtualization technologies
• Expertise in technologies including Dell, NetApp, HPE, NVIDIA, Cisco, Palo Alto, Pure Storage, Azure, and AWS
• Experience with public and private cloud solutions
• Up to 25% travel required

The estimated annual pay range for this position is $175,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.