Position SummaryUnder the direction of the Data & Information Systems Director, the Enterprise Applications Manager is responsible for supporting, configuring and maintaining core business software including but not limited to ERP, CRM and Reporting Systems. The Enterprise Applications Manager will work with business stakeholders to aid in software administration, software selection, software implementation and software development. This position will require both functioning in a hands-on support capacity as well as managing a team of Business Analysts, Developers and System Administrators.
Essential Duties and Responsibilities- Oversee the day-to-day Application Administration and Support of all Enterprise Applications.
- Oversee the design and development of a corporate Data Warehouse.
- Ensure that all Enterprise Applications adhere to corporate security standards.
- Partner with the business to ensure that the Enterprise Applications are best configured to match our business processes.
- Manage a team of Business Analysts and Developers composed of both full-time employees and consultants.
- Help define Business Requirements and oversee Development team to build appropriate solutions.
- Manage outside vendors and contractors to ensure performance expectations and customer satisfaction.
- Oversee the creation of end user training materials and aid in training.
- Maintain and update documentation of key systems and customizations.
- Collaborate with other IT teams to escalate and resolve critical requests.
- Provide mentoring/coaching to team members.
- Required, at times, to be on-call and/or to work outside normal business hours and days of the week as necessary by the department.
- Other duties as assigned.
Qualifications- Bachelor's Degree in Technology, Computer Science, or similar is preferred but equivalent work experience and education will be considered.
- 5-7 years technical experience in Enterprise Applications including ERP, CRM and other key business applications.
- 5-7 years managing full-cycle implementations of Enterprise Software and\or other large projects.
- Familiarity driving security projects with SOX and HIPAA requirements.
- Sound understanding of software development life cycles and project management methodologies.
- Possesses strong analytical abilities and problem-solving techniques.
- Demonstrates exceptional organizational skills and can proficiently prioritize daily job duties and deadlines independently.
- Experience with SQL and various ad-hoc user analytics and reporting tools like Power BI, Power Apps, Tableau.
- Must be able to communicate effectively with people who have varying degrees of technical knowledge, both verbally and in writing.
- Ability to maintain a positive, forthright attitude that promotes a collaborative, respectful, and diverse corporate culture, and conducts themselves in a professional and favorable manner.
- Experience with Microsoft tools including O365, Teams, Sharepoint, Word, Excel, OneDrive.
- Demonstrated experience in managing a multi-location environment.
- Demonstrates ability to multitask and work under pressure
