Zip Co

Enterprise Account Manager

Zip Co • $290K — $315K *
San Francisco, CA 94112In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of SaaS technology experience at the enterprise level
  • Experience selling to procurement, finance, and legal sectors
  • Proven track record in customer retention and adoption of SaaS products
  • Strong customer management skills, including sales and account management
  • Self-motivated with superior organizational skills
  • Excellent communicator adept at interpersonal relations
  • Familiarity with Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

Responsibilities

  • Serve as a trusted advisor to Global 2000 companies, focusing on renewals and upsells
  • Collaborate with the Customer Success team to assess customer health and identify needs
  • Promote Zip's products as a solution to current and future customer challenges
  • Help establish processes and culture as a founding member of the Enterprise Account Management team
  • Negotiate renewal contracts to maximize value and enhance customer relationships
  • Provide updates on renewal statuses and escalate issues as necessary
  • Manage multi-year contracts to ensure customer satisfaction and value realization

Benefits

  • Start-up equity options
  • Full health, vision, and dental coverage
  • Commuter benefits for ease of travel
  • Team-building events and happy hours
  • Flexible PTO policy
  • Apple equipment and a budget for home office setup
  • 401k plan for retirement savings
Full Job Description
Your Role
  • You are a trusted advisor, strategic thinker, and a closer - you're selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell
  • Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You're a product evangelist - you'll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You're a builder and pushing the limits of the possible - a founding member of the Enterprise Account Management team. You'll help establish the playbooks, the culture, and best practices.
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.


You Will
  • Become a product expert - learning the Zip platform through and through, so that you're demo ready
  • Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
  • Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
  • Be adaptable and flexible - as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our sales process


Qualifications
  • 5+ year of technology SaaS experience at enterprise level
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills; including sales, Account management, and customer service
  • Self-driven - you don't need someone to motivate you to put in your best every day
  • You'd describe yourself as organized, efficient with your time, and excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed


The salary range for this role is $290,000 - $315,000 OTE. The OTE for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Full health, vision & dental coverage
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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