The RoleWe are hiring the founding member of our Account Management team. You will work directly with the Head of Sales to expand our existing customer base and ensure issues are resolved quickly, so that customers stay, grow, and renew. Your main priority is to expand our existing customers' use cases with a secondary emphasis on retention of our most important clients. This is a high-impact role for someone who wants to shape how AiPrise retains and expands its most important relationships.
Responsibilities- Expand our existing customer base by adding additional products and committing customers to higher annual contract processing volumes.
- Hold regular syncs with high-value clients and conduct periodic check-ins with all customers within your book of business.
- Ensure quick resolution to issues by coordinating with our customer support team so customers have a consistently strong experience.
- Maintain a 95%+ annualized gross revenue retention (GRR) month over month.
- Partner with the sales team on high-value prospects to ensure a smooth transition from sales to implementation and into ongoing growth.
- Maintain accurate records in the CRM (HubSpot), including meeting notes and expansion deal stages.
- Collaborate with the Head of Sales on larger account upgrades and negotiations.
Requirements- 5+ years in enterprise account management with a proven track record of exceeding annual expansion quota in a SaaS environment.
- Demonstrated success working with C-suite customers and clients.
- Experience selling into fintech, regtech, and/or compliance software industries.
- Highly coachable with strong communication and organizational skills.
- Strong presentation and negotiation skills.
- Based in the US, with the ability to travel for customer and company events.
