Job Description:As an Enterprise Account Manager, you will be responsible for building and maintaining strong relations with our Enterprise customers, ensuring that needs are met, and driving satisfaction. You will be the primary point of contact between the Customer and Qualifacts, facilitating communication and collaboration across departments, and developing expanded business opportunities by analyzing account potential, initiating, developing, and closing sales
Responsibilities for the Enterprise Account Manager
- Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts
- Understand and communicate key performance metrics and partnership outcomes
- Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments
- Responsible for management of all commercial relationship items including contract management, pricing negotiation, renewals, M&A and expansion
- Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting
- Develop, communicate, and maintain account plans
- Partner with assigned Customer Success Managers to deliver monthly and/or quarterly business reviews
- Maintain high engagement within assigned accounts while engaging in Customer relationship building to increase Customer Champion/Referral program
- Develop expanded business opportunities by analyzing account potential, initiating, developing, and closing sales
- Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services
- Responsible for preparing any necessary paperwork including Amendments, Statements of Work or new contracting paperwork as approved by the legal team
- Partner with the contracts team and revenue operations to ensure visibility and transparency on all customer contracting requirements, activity and forecasts
Qualifications of the Enterprise Account Manager
- Minimum 6 years' sales and/or account management experience
- Bachelor's degree
- Healthcare/ Behavioral Health Industry Experience
- Proven performance in achieving KPIs and Sales quota's
Knowledge, Skills, and Abilities of the Enterprise Account Manager
- Must be able to build effective customer relationships
- Must have proven skills in prospecting
- Ability to manage complex issues with Strong conflict resolution capabilities
- Previous experience managing a book of business exceeding $2MM in annualized revenue
- Must be a team player
- Strong problem-solving abilities, strategic thinker, conflict resolution, time management and attention to detail is a must
- Ability to work in fast paced environment and meet business SLA's
- Ability to work independently and manage multiple accounts simultaneously
- Strong communication skills both verbal and written
- Proven data driven skills
- Proficiency in Microsoft Suite
- 15-20% travel required
