THE ROLEThis is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a preference for candidates in states where we already have Builder Prime employees; California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. Builder Prime has an office in the greater Denver metro area (Westminster) that some of the sales team works out of.
As an Enterprise Account Manager at Builder Prime, you will oversee all core post-sale commercial functions of the business, including account management, renewals, expansion, and referrals.
This role reports directly to the VP of Customer Experience, and collaborates closely with other Customer Experience team members and department leaders.
As Builder Prime's first dedicated Enterprise Account Manager, you will be instrumental in shaping how we serve and grow our most strategic customers - building the playbooks, processes, and relationships that define this function.
THE DAY-TO-DAYThe primary responsibilities of this role include:- Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers
- Build and maintain relationships with executive stakeholders and key decision-makers
- Drive adoption, business outcomes, and long-term customer value
- Develop and execute account plans aligned to customer goals and growth opportunities
- Proactively identify and mitigate customer risk
- Serve as the voice of the customer and advocate for enterprise needs internally
- Generate customer advocacy through references, reviews, case studies, and advisory participation
Day-to-day responsibilities include:- Manage a portfolio of strategic and enterprise accounts
- Conduct Executive Business Reviews (EBRs) and strategic planning sessions
- Monitor account health, adoption, engagement, and organizational changes
- Develop retention and Experience plans for at-risk customers
- Identify, qualify, and close expansion opportunities
- Lead complex renewal negotiations and contract discussions
- Coordinate cross-functional resources to support customer experience
- Provide customer insights and market feedback to Product and Leadership teams
THE MUST-HAVES- 8+ years of Account Management, Customer Experience, or SaaS relationship management experience
- Proven success managing enterprise or strategic customer portfolios
- Demonstrated quota attainment across complex renewal and expansion portfolios
- Experience owning complex renewals and expansion opportunities
- Strong executive presence and ability to influence senior stakeholders
- Exceptional communication, negotiation, and relationship-building skills
- Ability to navigate complex organizations and multi-thread customer relationships
- Strong business acumen and strategic thinking skills
- Experience working cross-functionally with Product, Engineering, Support, and Operations teams
- Experience using CRM platforms such as HubSpot or Salesforce
- Experience building or formalizing enterprise account management processes in a scaling SaaS environment
THE NICE-TO-HAVES- Experience in vertical SaaS serving trades, construction, or home services - candidates with direct knowledge of the home improvement industry will stand out.
- Strong understanding of business management CRM software and its application in improving business processes.
THE BENEFITSWhy You'll Love Working Here:- Exceptional Health Coverage - We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents
- Strong Retirement Match - 401k with up to 4% company match that's immediately vested (no waiting period!)
- Generous Time Off - 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community
- Annual International Retreat - All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)
- Life Happens Coverage - Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance
- Grow With Us - $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)
- Comprehensive Parental Leave - 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents
- Fully Equipped From Day One - Company-provided laptop and all the equipment you need to succeed
PLUS...- Room to Grow: We LOVE to promote from within. Show us your best stuff, and you'll have ample opportunity to grow and advance.
- Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.
- We Hate Red Tape: We never restrict our team's creativity, so you'll have the freedom to experiment and test out new ideas. At Builder Prime, "Iterate To Innovate" is a foundational philosophy.
- Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!
This position will pay a base salary of $125,000-$135,000, depending on experience and location, with an additional variable compensation element to be discussed in the interview process. 
