Enrollment Coach/Facility General Manager

United Defense Tactical

$75K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience in sales with a track record of exceeding goals.
  • Leadership experience in fitness, retail, hospitality, or service industries.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to motivate a team while maintaining accountability.
  • Comfortable in a fast-paced, customer-focused environment.
  • Proficient with CRM systems and business software.
  • Flexible schedule availability for evenings and weekends.

Responsibilities

  • Drive membership sales by conducting tours and following up with leads.
  • Lead daily operations to ensure the facility operates at peak performance.
  • Recruit, train, coach, and develop team members effectively.
  • Manage staff scheduling, performance accountability, and expectations.
  • Deliver exceptional customer service and address member concerns promptly.
  • Monitor key performance indicators, sales metrics, and retention rates.
  • Ensure adherence to company policies and brand standards.

Benefits

  • Employee discounts
Full Job Description
Replies within 24 hours

Benefits:
  • Employee discounts


Sales Professional with General Manager Responsibilities

We are seeking a highly motivated sales professional who thrives in a leadership role and is passionate about delivering an exceptional customer experience. This position combines consultative sales with the day-to-day responsibilities of a General Manager.

The ideal candidate is a results-driven leader who can drive membership sales, build relationships with prospective and existing members, coach and develop staff, and ensure the facility operates at the highest standards. This individual leads by example, creates a positive team culture, and is accountable for achieving sales, operational, and member retention goals.

Key Responsibilities

  • Drive membership sales through tours and follow-up.
  • Lead daily facility operations and ensure operational excellence.
  • Recruit, train, coach, and develop team members.
  • Manage staff scheduling, accountability, and performance.
  • Deliver exceptional customer service and resolve member concerns.
  • Monitor KPIs, sales metrics, retention, and operational performance.
  • Ensure compliance with all company policies, procedures, and brand standards.
  • Foster a positive, high-performance culture focused on teamwork and continuous improvement.
  • Collaborate with corporate leadership to execute initiatives and achieve business objectives.
  • Maintain a clean, organized, and professional training environment.

Qualifications

  • Proven experience in sales with a track record of exceeding goals.
  • Leadership or management experience, preferably in fitness, retail, hospitality, or a service-based business.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to motivate a team while maintaining accountability.
  • Comfortable working in a fast-paced, customer-focused environment.
  • Proficient with CRM systems and basic business software.
  • Flexible schedule, including evenings and weekends as business needs require.


Compensation: $75,000.00 - $120,000.00 per year

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.

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