What you'll be doing...The Edge Transport & Firewall NMC is seeking motivated and driven engineers to support management of Verizon's Generation Network (OTNGN), eNSE, VCP and various platforms across the network. We are a 24x7 highly visible Operations environment, which focuses on ensuring that the network remains available, reliable and secure. The eNMC offers effective network management tools and standard processes to communicate network events across the business related to short term break/fix outages to longer term issues. Continuous improvement driving our business and troubleshooting working strategies that will minimize network events of our Voice and Data Networks.
- Monitoring voice and data network architectures to identify performance impairments, hardware/software faults, and network alarms.
- Performing rapid triage, fault isolation, and root-cause remediation for complex network events.
- Generating, driving, and resolving incident tracking tickets across enterprise management tools.
- Leading technical outage bridges with cross-functional teams, keeping calls focused, efficient, and aligned on rapid resolution.
- Delivering clear, concise, and timely status updates to executive leadership and external stakeholders during active incidents.
- Maintaining comprehensive incident summaries and timelines to support post-event reporting and executive debriefs.
- Guiding, mentoring, and training junior engineers on operational workflows, troubleshooting strategies, and system tools.
- Monitoring alarm systems, call queues, and metrics to ensure team responsiveness to high-priority events.
- Building strong collaborative relationships across internal operational teams and external vendors to optimize network management processes.
What we're looking for...You'll need to have:
- Associate's degree or two or more years of work experience.
- Three or more years of relevant work experience in network operations or engineering.
- Flexibility to work any shift based on business needs in a 24/7 operational environment.
Even better if you have one or more of the following:
- Bachelor's degree in Computer Science, Engineering, or a business-related field.
- Industry certifications (e.g., CCNA, CCNP, or equivalent).
- Hands-on experience configuring and troubleshooting Cisco, Juniper, and F5 equipment (routers, switches, firewalls, and load balancers).
- Strong working knowledge of IP telecommunications, routing protocols (BGP, MPLS, OSPF, IS-IS, LDP), and cloud/virtualization technologies (SDN/NFV).
- Demonstrated ability to prioritize and manage high-impact network outages under pressure.
- Experience with wireless technologies, vendor escalation management, and data-driven decision-making.
- Exceptional written and verbal communication skills, with proven experience leading incident response calls.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
