Apple

Engineering Program Manager, Search Quality and Infrastructure, Apple Services Engineering

Apple$130K — $180K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience driving large scale programs for machine learning products.
  • 3+ years of end-to-end product delivery experience, especially with machine-learning features.
  • Deep understanding of machine learning software development and data analytics.
  • Excellent program management skills with experience in managing interdependent work streams.
  • Bachelor's or Master's degree in Computer Science or related field.

Responsibilities

  • Drive consensus across diverse teams to unify project objectives.
  • Create and manage detailed project schedules to track progress and dependencies.
  • Proactively identify risks and manage project scope and planning adjustments.
  • Maintain focus on critical path activities while minimizing distractions.
  • Provide regular updates and communication to executive stakeholders.
  • Facilitate consistent communication across teams to ensure alignment on goals.
  • Lead measurement efforts to assess project success using key performance indicators.

Benefits

  • Opportunity to work on cutting-edge projects affecting over a billion users.
  • Collaboration with leading AI and deep learning professionals.
  • Engagement in innovative technologies like Large Language Models.
  • The chance to influence user experience at a global scale.
  • Supportive of a culture emphasizing quality and user satisfaction.
Full Job Description
Were looking for a Senior Engineering Program Manager with a strong track record of building search infrastructure and delivering search products with world knowledge answering features using innovative technologies upon an aggressive timeline. The program manager will lead a large cross functional project to help improve Apples over 1 billion customers experience. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.

Description

* Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution

* Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status

* Proactively identify and manage risks, close gaps and and re- plan as needed

* Keep teams on critical path with efforts to minimize distractions

* Provide clear, timely and objective communication, including regular program status updates and one-off reviews as needed to executive team

* Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truth

* Proactive and regular insurance of alignments across all stake holder teams when new factors arise

* Lead measurements to help team understand and measure success, including quality, usage scale and other key KPIs

* Advocate for user and company values when leading team to convergence on key open questions

* Lead early feedback collection from internal dogfooding during feature convergence, drive team to address feedback in feature iterations

* Advocate for quality and user experience, using both quantitative and qualitative data

* Reflect on how the team operates, proactively propose and implement new ways to enable more effective processes & delivery of results

Minimum Qualifications

8+ years of experience in driving large scale program building machine learning powered products

3+ years experience bringing a product from concept to completion, ideally working on machine-learning features and/or sophisticated backend and front-end systems

Deep understanding of software development for machine-learned products and services, and how analytics and evaluation data can help improve those products

Excellent program management skills including program structuring and managing multiple work streams interdependently

Bachelors or Masters degree in Computer Science, or related field and equivalent experience

Preferred Qualifications

8+ years experience in delivering search and generative answer quality improvements is a plus

Strong ability to deal with ambiguities, drive disambiguation and clarities, shepherd multiple teams to meet aggressive timeline

Experience orchestrating the delivery of multiple significant client/server software products requiring large organizations (100+) across teams to execute

Strategic and results driven mindset focusing on driving what matters

Strong leadership skills, including conflict resolution, negotiation, courage to take risks when needed

Strong adaptability and agility in making adjustments to project strategy and plan with evolving situations

Strong problem-solving skills with attention to details

Solid knowledge of technical system architecture and systems design tradeoffs

Strong desire to learn, aptitude for problem solving, and the ability to make sophisticated trade-offs

Self-motivated and proactive, with demonstrated creative and critical thinking capabilities required to forge a path to success

Strong ability to communicate abstract ideas clearly, manage comprehensive yet succinct project status update to all levels of audience, both verbally and in written forms

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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