Full Job Description
As an Engineering Program Manager for the App Store team, you will influence and lead the delivery of business-critical features built at global scale. Our Program Managers are responsible for shipping new features for the App Store Analytics platform, partnering with cross-geo engineers, product, marketing, design, data science, legal, security, and privacy teams to launch experiences that surprise and delight our users. This is a hands-on role where you will be actively involved in requirements analysis, functional and technical design discussions, testing, proof-of-concept, privacy reviews, and more. This is not a task-based position; you will own the successful end-to-end delivery of complex, customer-facing projects under demanding timelines.
The ideal candidate takes ownership, inspires the team to do their best work, and brings exceptional interpersonal skills, adapting their approach and communication style to keep projects on track and teams aligned as a single unit.
The best Program Managers are inherently curious. They dig deep to understand customer needs, how the underlying technology works, and the critical factors that inform important decisions. That inquisitiveness is a core strength on the App Store team, where we are constantly tackling challenges that have never been solved before, and that is what makes this an extraordinary place to work.
Our App Store Analytics team is nimble, cross-functional, and deeply collaborative, offering broad exposure to a wide range of opportunities within a growing organization. We are a diverse group of problem solvers and builders, continuously reimagining our products, systems, and practices to help people do what they love. A successful candidate will drive initiatives from ideation through launch, translating vision into sustainable, long-term programs and products.
Strong program management fundamentals are essential, as is a genuine passion for solving complex, dynamic problems. If you bring a growth mindset, thrive in a fast-paced environment, and are motivated to build products that matter, this role is for you.
Bachelor's degree in Computer Science, Information Systems or a related discipline, or equivalent industry experience.
6+ years of technical program management experience, with a demonstrated track record of leading large, complex programs
Strong technical proficiency in software architecture and development.
Experience in a technical or analytically focused role (e.g. software engineering, business analyst, or data analyst)
Experience working on regulatory and compliance projects
Proven ability to define and implement scalable processes, establish meaningful metrics, and drive continuous program maturity and process improvement.
Proven experience in technical program management with hands-on familiarity of GenAI technologies and concepts, including large language models (LLMs), retrieval-augmented generation (RAG), agentic AI, prompt engineering, model evaluation, and ML pipelines. Ability to leverage these technologies to streamline program management workflows, improve decision-making, and accelerate delivery. Formal education or certification in GenAI or related fields is a plus, though practical experience and demonstrated application are equally valued.
Strong technical foundation with familiarity in big data technologies, modern data engineering concepts, and software architecture. Prior experience in an analytics-focused role is a plus.
Demonstrated ability to lead cross-functional collaboration across product, design, engineering, QA, and operations - from kickoff through ship, on externally facing products.
Effective at planning, prioritization, and navigating trade-off discussions in a fast-paced, constantly evolving environment with competing priorities.
Strong change management instincts, with the ability to anticipate, plan for, and guide teams through large-scale organizational or program changes.
Extraordinary communicator across all levels of the organization, with strong facilitation skills spanning requirements gathering, design reviews, stakeholder alignment, and status reporting.
Self-motivated and accountable, with a track record of driving multiple initiatives to completion in parallel with minimal oversight.
Willingness to adapt to a demanding, team-oriented, and fast-paced environment with rapidly changing direction and new challenges.
Comfortable operating in ambiguity, with the ability to synthesize incomplete or conflicting information into solid, aligned action plans.
Exceptional critical thinking and analytical skills, with the ability to structure complex, ambiguous problems and develop clear, actionable solutions.
