About the TeamThe Premium team owns some of the highest-leverage customer-facing levers in ChatGPT's consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription.
Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction.
In This Role, You Will:- Lead and scale an engineering team responsible for some of ChatGPT's most important subscription and monetization experiences.
- Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.
- Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.
- Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.
- Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.
- Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.
- Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.
You Might Thrive in This Role If You:- Have 5+ years of engineering management experience,
- Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features.
- Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering.
- Are experienced with subscription products, plan merchandising, paywalls, checkout, plan lifecycle experiences, and retention.
- Are comfortable working with A/B testing, funnel analysis, user segmentation, and personalization techniques.
- Have experience using analytics tools (SQL, Amplitude, Looker, or similar) to guide product decisions.
- Are passionate about AI and excited to work on bringing cutting-edge AI technologies to millions of users.
This role is exclusively based in our San Francisco HQ. We offer relocation assistance to new employees.
