This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp.This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.Red Ventures Growth and Transformation partners with financial institutions to build digital products, customer platforms, and marketing technology solutions that drive acquisition, deepening, and retention.
Red Ventures is looking for a technically strong, growth-minded Engineering Manager to lead a client-facing engineering team within our Banking Client Services organization. You'll own the engineering delivery and site operations for a financial services' web presence, leading a small team today with a clear path to growth as the client partnership expands.
What sets this role apart: you'll operate at the intersection of client-facing engineering leadership and modern AI-augmented workflows. Our teams are actively integrating agentic tooling and automation into how we code, manage tickets, maintain compliance, and solve problems alongside our business and data science partners. We're looking for someone who is energized by this shift and ready to lead a team through it.
This role reports to the Director of Engineering and will serve as the technical lead on client engagements when needed, with the Director's support. The ideal candidate has strong communication instincts and the desire to grow into an increasingly senior client-facing leadership role over time.
Travel to partner locations is an expected component of this role to support relationship management and business objectives.
What You'll Do:Team & Client Leadership
- Lead a team of software engineers responsible for the engineering delivery and site operations of a financial services web platform.
- Serve as the technical lead on client calls and escalations, communicating complex technical topics clearly to both technical and non-technical stakeholders.
- Collaborate with designers, customer experience leads, business stakeholders, and leadership to deliver high-quality solutions that strengthen client trust.
- Position engineers for success through coaching, mentorship, regular feedback, and personal development planning.
AI & Process Modernization
- Champion the adoption and effective use of agentic workflows and AI-assisted tooling for coding, ticket management, compliance, and engineering process improvement.
- Leverage internally-built automation and AI tooling to increase team efficiency, reduce manual toil, and improve delivery quality.
- Partner with business and data science teams to identify and implement AI-driven solutions to operational and client-facing problems.
- Stay current with emerging AI/ML tooling for software development (IDE integrations, CLI agents, code review automation) and evaluate their fit for the team.
Site Operations & Engineering Excellence
- Drive SRE best practices: observability, incident response, reliability, and operational maturity for client-facing web properties.
- Improve engineering processes, CI/CD pipelines, code quality, and testing practices across the team.
- Demonstrate project and roadmap planning skills, balancing client commitments with operational health and team investment.
What We're Looking For:Leadership & Communication
- Experience managing and mentoring software engineers, including coaching, delivering feedback, and supporting career growth.
- Strong verbal and written communication skills with the ability to translate technical concepts for non-technical audiences, including client stakeholders.
- Skills in managing team dynamics, navigating conflict constructively, and building a collaborative, psychologically safe environment.
- Experience collaborating across functions: design, marketing, data science, and business partners to align on priorities and deliver outcomes.
- Comfort operating as a technical lead on client-facing calls and escalations with leadership support.
- 3+ years of engineering management experience
Software Engineering
- Proficiency in web development languages and frameworks (e.g., JavaScript/TypeScript, HTML/CSS, React, Node.js).
- Understanding of web application architecture: client-server models, RESTful services, and microservices.
- Strong emphasis on code quality: code reviews, testing strategies (unit, integration, end-to-end), and engineering best practices.
- Experience with Agile/Scrum methodologies and managing delivery through sprints and iterative planning.
- Familiarity with CI/CD pipelines and deployment tooling (e.g., Harness, GitHub Actions).
AI Fluency & Automation Mindset
- Demonstrated comfort with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude, or similar IDE/CLI integrations).
- Familiarity with agentic workflows or automation frameworks used to streamline engineering, compliance, or operational processes.
- A proactive mindset toward identifying opportunities to apply AI and automation to reduce toil and improve outcomes.
- Willingness to experiment, evaluate new tooling, and lead a team through adoption of emerging AI capabilities.
Data, Accessibility & Security
- Understanding of web analytics tools (e.g., Google Analytics, Mixpanel) and the ability to use data to inform engineering decisions.
- Familiarity with databases (SQL and NoSQL) and their integration with web applications.
- Knowledge of WCAG accessibility standards and experience implementing accessibility testing practices.
- Familiarity with process and controls required in SOC2 operations. Demonstrated experience leading in SOC2 environments preferred.
- Understanding of web security principles (OWASP guidelines) and data handling regulations (e.g., GDPR, CCPA), particularly important in a financial services context.
Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.
- Total Cash Compensation Range
- Charlotte, NC Hybrid Compensation Range: $130,000 - $210,000 per year
- New York, NY Hybrid Compensation Range: $162,500- $262,500 per year
Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That's why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
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