Description

POSITION SUMMARY
This role is a key contributor within the Engineering team and will be responsible for improving the customer's
experience by providing consistent, reliable, and accurate in-depth technical product knowledge, solutions, and
application expertise to simplify the use of Water-Source Heat Pumps (and associated accessories).
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
• Provides measurable contributions to product sustaining initiatives.
• High-level understanding of HVAC design and application principles, as well as general engineering
aptitude and business management skills.
• Familiarity with other system equipment (cooling loops, pumps, coaxial and braze plate heat exchangers,
hydronic coils and fan coils).
• Familiarity with unit controls and integration into a building management system (BMS)
• Provides knowledge and guidance for the application of residential and commercial water-sourced heat
pumps (WSHP) via email and phone inquiries.
• Relays customer provided information and specifications to System Engineers, Control Engineers, and
Product Managers for special customer requests for quotes (RFQ's).
• Advanced understanding of system selection software.
• Knowledge of the fundamentals of thermodynamics, and psychometrics.
• Assists with the creation of application training and materials.
• Builds customer confidence and is committed to increasing customer satisfaction.

POSITION QUALIFICATIONS
Skills & Abilities
• Problem Solving/Analysis - Identifies problem statements and generates new and unique solutions.
Participates in process improvements. Demonstrates proficiency in problem solving and Root Cause
Analysis. Analyzes complex data with a broad tool set. Independently makes decisions on data and
determines approach to solutions. Translates conceptual engineering designs into tangible solutions;
leveraging an appropriate level of risk.
• Communication/Interpersonal Skills - Advanced written & verbal skills. Able to articulate and manage
expectations within the team. Represents project team within Engineering - Can speak for the team
technically.
• Leadership & Initiative - Guides and trains less experienced engineers. Advanced interpersonal skills
and emotional intelligence. Exercises considerable latitude and technical judgement in deciding work
methods. Provides insight and feedback on models, standards and monitors exceptions.
• Technical Knowledge & Planning - Is knowledgeable in area of expertise. Executes project work with
moderate oversite from leadership. Writes specifications for products, processes, or features. Defines,
plans & promotes project work. Has a good understanding of the product portfolio, function, and
components within the subsystem.
• Business Knowledge - Knowledgeable about the industry and market, channel strategy and go-to market
strategy. Applies knowledge of customer needs into solutions. Knows the customer base, product
application and competing solutions. Understands the complexity of the supply chain.
• Teamwork - Works well independently or within a team context. Ability to develop working relationships
with department leaders within the business.
• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles
pressure, adjusts plans to meet changing needs.
Education:
• Bachelor's or Master's Degree in Mechanical or Electrical Engineering
Experience:
• 5 years related work experience with HVAC applications preferred.
Computer Skills:
• Familiar with Microsoft Office suite products.
Certificates & Licenses:
• IGSHPA training experience is a plus.
• EPA Section 608 Refrigerant Certification - Universal, is a plus.
Other Requirements:
• Knowledge of industry standards and requirements of agency compliance.
• Understands how to read and interpret blueprints, schematics, manuals, submittal documentation,
engineering mechanical drawings, electrical diagrams, and operating control sequences.
• High-level understanding of product offerings, key features, and associated accessories.
• Guides customers/representatives through the product selection process.
• Assists with continuous improvement of internal knowledge base.