OverviewWhat You'll Be Doing Reporting to the Manager of Technical Training, the Systems Engineer will support the Learning Management System (Cornerstone), certification platforms (CBT & CBL), physical assets distributed to regional and area offices (vehicles, equipment, and tools) and support curriculum development.
You will partner with the Technical Training team's curriculum developers to support both existing and new courses within the LMS. Some of the responsibilities will be as follows.
Learning Management System:
- Building and maintaining prerequisite structures, equivalencies, and learning paths
- Understanding certification frameworks and structured curriculum design
- Course creation and configuration (OLT, ILT, curriculums, post-tests)
- Oversight of course metadata, availability, enrollment rules, and notifications
- Resolve LMS-related tickets (course updates, assignment fixes, access issues)
Certification and rule administration:
- Building and maintaining, certification programs, course credit rules, completion equivalencies, and skill level guidelines
- Aligning LMS configuration to match Technical Trainings course maps and certification requirements
- Translate business requirements into system requests
- Support testing, validation, and issue resolution
- Coordinate enhancement requests and defect fixes
Content & Asset administration:
- Control lifecycle of training assets (ordering, inventorying, replacing, retiring)
- Work with Technical Training leadership to secure and manage budgets for operational and capital assets
- Coordinate updates when courses are replaced or revised
Curriculum development:
- Research warranty claims, field technical reports, technical assistance hotline calls to identify the current and future technical training needs of our technicians
- Support updates and maintenance to existing and newly launched online (OLT) and instructor led (ILT) courses
- Build storyboards, instructor handbooks, technical presentations, technician worksheets and final skills assessments.
- Work with region STSs to develop, pilot, and launch courses and course updates.
Additionally, in collaboration with NAPCK and the ICX team, you will help manage current and future technician recognition programs including monthly distribution of technician medallions.
What You Bring- Bachelor's degree in: Data Science, Instructional Design (adult learning), Vocational Education, Automotive Technology, Engineering, or equivalent work experience in LMS administration, training operations, or certification program management may be considered in lieu of a degree
- Experience managing complex prerequisite and certification rule structures in an LMS
- Proficient in MS Office Suite specifically advanced in Excel (pivot tables, data validation, reporting automation)
- Ability to communicate technical LMS changes to non-technical stakeholders
- Strong documentation skills (standard work, process guides, job aids)
Added Bonus If You Have - Toyota/Lexus dealership technician experience
- Toyota/Lexus Region experience
- Understanding of SCORM / AICC / xAPI content formats
- Experience with eLearning tools (Articulate, etc.)
- Experience with Mager's learning model
- ASE Master technician certification
What We'll BringDuring your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)