Must Have Technical/Functional Skills
• 8+ years of overall experience working on the Salesforce platform, with a strong focus on enterprise-scale implementations.
• Proven hands-on experience with Salesforce Service Cloud and Experience Cloud.
• Strong and comprehensive understanding of both declarative and programmatic Salesforce development.
• Extensive experience with:
o Salesforce Flows
o Lightning Web Components (LWC)
o Apex classes and triggers
o Salesforce security and sharing models
• Strong understanding of Salesforce data modeling, integrations, and platform limits.
• Experience working in Agile/Scrum development environments.
Roles & Responsibilities
• Design, develop, and implement scalable and high-quality solutions on the Salesforce platform in alignment with business requirements and best practices.
• Lead and contribute to Salesforce implementations involving Service Cloud and Experience Cloud, including case management, digital engagement, and customer self-service solutions.
• Develop and maintain Salesforce applications using a combination of declarative tools (Flows, Validation Rules, Approval Processes, Reports, Dashboards) and programmatic solutions (Apex, Triggers, Lightning Web Components).
• Design and implement robust Flows (screen flows, record-triggered flows, auto-launched flows) to replace or optimize legacy automation wherever applicable.
• Develop reusable and performant Lightning Web Components (LWC) and Aura components to deliver intuitive user experiences.
• Write efficient, scalable, and well-tested Apex classes and triggers, following Salesforce governor limits and coding best practices.
• Perform code reviews, enforce development standards, and ensure adherence to Salesforce security, performance, and deployment guidelines.
• Collaborate closely with architects, admins, business analysts, QA teams, and stakeholders to translate business needs into technical solutions.
• Support deployment activities using Salesforce DevOps tools and CI/CD pipelines, ensuring smooth releases across environments.
• Troubleshoot production issues, perform root-cause analysis, and provide timely resolutions.
• Experience working on agentforce agents is a plus
• Experience working on prompt builders is a plus
Generic Managerial Skills, If any
• Ensure all task assigned to self and peers are monitored and completed as per timelines
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $120,000 - $130,000 a year
