Job Description

• This position is: Remote
• Travel requirements: Less than 15% travel to HSC (Brentwood, TN) and/or facilities

Position Summary:

The Systems Engineer, Infrastructure Services is responsible for designing, implementing, supporting, and continuously improving enterprise data center infrastructure services, including VMware virtualization platforms, server compute, storage, disaster recovery, and backup technologies. This role ensures stability, performance, security, and recoverability of systems that support critical clinical and business operations across LifePoint's hospital footprint.

As a key contributor to the Data Center Center of Excellence (COE), the Systems Engineer drives infrastructure standardization, operational consistency, uptime and availability of systems as well as risk mitigation across virtualization, compute, storage, and data protection platforms. The position provides hands-on engineering and operational support, including proactive monitoring, issue triage, incident resolution, and lifecycle management to reduce operational risk, improve resiliency, and support high-availability and disaster recovery objectives.
The Systems Engineer partners with engineering, operations, vendors, and business stakeholders to deliver infrastructure initiatives, support enterprise projects, and enforce disciplined change management and operational best practices. This role helps ensure infrastructure services meet defined service levels, compliance requirements, and recovery objectives while enabling scalable, secure, and cost-effective operations across the enterprise.

Essential Functions:

• Support and maintain enterprise data center infrastructure, including hypervisor technologies (VMware, Nutanix, etc.), server compute, storage, and backup platforms.
• Perform day-to-day operational tasks such as server and virtual machine provisioning, configuration, patching, upgrades, event log troubleshooting, and decommissioning.
• Monitor infrastructure health, performance, and capacity using enterprise monitoring tools; respond to alerts and incidents as assigned.
• Triage and resolve infrastructure-related incidents across virtualization, compute, storage, and backup environments, escalating as appropriate.
• Execute approved infrastructure changes in accordance with change management processes and maintenance schedules.
• Assist with backup, restore, and disaster recovery activities, including routine testing and validation.
• Collaborate with application, network, security, and facilities teams to support resolution of infrastructure issues.
• Participate in infrastructure projects, platform upgrades, and technology refresh initiatives under the direction of senior engineers or leadership.
• Maintain accurate documentation, runbooks, and configuration records to support operational consistency and compliance.
• Create and manage incidents, service requests, and change records within ServiceNow.
• Adhere to security, compliance, and healthcare regulatory requirements, including HIPAA.
• Participate in training and skill development to maintain proficiency with infrastructure platforms and tools.
• Perform other duties as assigned.

Qualification, Education, Knowledge, Skills:

Qualifications:

• Minimum of four (4) years of experience supporting enterprise infrastructure or data center environments.
• Hands-on experience with virtualized environments, including VMware or similar hypervisor technologies.
• Experience supporting server, storage, and backup platforms in a production environment.
• Experience with infrastructure monitoring, incident response, and ticketing systems (e.g., ServiceNow or similar).
• Experienced in supporting Commvault backup environment, including VMware, Windows OS, Linux Red Hat, and Dell Technology storage devices.
• Familiarity with Zerto replication, Commvault and Veeam backup systems.
• Google Cloud Platform & Azure infrastructure experience and knowledge desired.

Education:

• Bachelor's degree in information technology, Computer Science, or a related field; or equivalent relevant experience.

Knowledge:

• Working knowledge of virtualization concepts, server operating systems, and data center infrastructure components.
• Familiarity with backup and recovery concepts, including restore operations and basic disaster recovery processes.
• Ability to follow documented standards, procedures, and change management processes.
• Basic understanding of infrastructure security and compliance requirements.
• Ability to work collaboratively in a team-oriented, operational environment.
  Skills:
• Ability to troubleshoot and resolve moderately complex infrastructure issues using established procedures and guidance.
• Capable of analyzing alerts and incidents to determine appropriate corrective actions or escalation.