American Airlines

Engineer/Sr Engineer, IT Service Management

American Airlines • $90K — $120K *
Phoenix, AZ 85032In-Person
Information Technology
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related technical field or equivalent experience
  • 3+ years of experience in large-scale solution design and implementation
  • Master's degree preferred
  • 3+ years in SRE, DevOps, or software engineering preferred
  • Airline industry experience is a plus
  • Proficiency in deployment technologies like Kubernetes and Docker
  • Experience with Python, React, and PowerBI

Responsibilities

  • Write, test, and document technical products according to standards
  • Enhance product and system quality and craftsmanship
  • Conduct root cause analysis for domain-level issues
  • Design self-contained systems and lead significant implementations
  • Coach team members on reliability, resiliency, security, and performance
  • Simplify intricate designs for maintainability by junior engineers
  • Anticipate trouble areas and guide team on observability practices
  • Define test suites to meet production targets for latency and availability
  • Mentor teammates through learning journeys
  • Identify new approaches to problems based on environmental observations

Benefits

  • Travel perks with access to 365 destinations
  • Comprehensive health, dental, and vision benefits from day one
  • Wellness programs for personal development
  • 401(k) program with employer contributions after one year
  • Additional perks like pet insurance and travel discounts
Full Job Description
5/14/26

Location: Rio West E Bldg (PHX-RWE1)
Cities: Phoenix - AZ
Requisition ID: 84978

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices
  • Devotes time to raising the quality and craftsmanship of products and systems
  • Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate
  • Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems
  • Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance
  • Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers
  • Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability
  • Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production
  • Leads through example by prioritizing the closure of open vulnerabilities
  • Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation
  • Leads team in the identification of small batches of work to delivery the highest value quickly
  • Ensures reuse is a first class consideration in all team implementations and is a passionate advocate for broad reusability
  • Formally mentors teammates and helps guide them to and along needed learning journeys
  • Observes their environment and identifies opportunities for introducing new approaches to problems


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
  • 3+ years of experience SRE, DevOps, or software engineering
  • Airline Industry experience

Skills, Licenses & Certifications
  • Proficiency with the following technologies:
  1. Deployment Technologies: Kubernetes, Docker
  2. Source Control: GitHub, Azure DevOps
  3. Cloud Providers such as Azure and AWS
  • Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity
  • Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
  • Proficiency in Agile methodologies, such as SCRUM
  • Proficiency in DevOps Toolchain methodologies, including Continuous Integration and continuous deployment
  • Experience with Python, React and PowerBI


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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