The Role:

**This position is working 6PM-6AM Sun-Wed or Wed-Sat (rotating Wednesdays)**

In this role you will be the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems and implementation of changes and continuous improvements across Moderna’s manufacturing network. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. This role will be an ideal opportunity to develop a broad knowledge base in the biopharmaceutical industry as there will be exposure to plasmid, drug substance, and drug product processes in addition to novel individualized therapies. The scope of the role will also cover many layers of manufacturing digital technology enabling which will help develop a broad experience base in process automation and recipe design. Primary systems in scope include Syncade (MES), Apprentice Tempo (MES), Aveva SCADA Platform, DeltaV (automation/PCS), the Aveva PI System, and Wonderware (SCADA / PCS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.

Here's What You’ll Do

• Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.

• Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.

• Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.

• Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.

• Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.

• Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.

• Participate in planned maintenance windows for support validation and post-maintenance checks.

• Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.

• Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Here’s What You’ll Need (Basic Qualifications)

• Bachelor's degree in Information Technology, Engineering or a related field

• 3+ years of hands-on experience with Manufacturing Execution Systems, i.e. Tempo or Syncade.

• Experience in MES business processes for electronic batch record execution and a working knowledge of automation systems

• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.

• Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.

• Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.

• Understanding of integrated digital systems and be able to triage issues spanning multiple systems

• At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

• This position is site-based, requiring you to be at Moderna’s site full-time. This position is not eligible for remote work.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations.

• Strong customer-service mindset; confident facilitating user training and delivering concise how-to.

• Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.

• Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support

• Family planning benefits, including fertility, adoption, and surrogacy support

• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

The salary range for this role is $100,400.00 - $160,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

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