What you’ll be doing...We are a 24x7 highly visible operations environment that performs troubleshooting, driving issues to resolution, and related functions. You’ll be doing regular troubleshooting and maintenance, keeping inventories, doing audits, and creating reports. This position will be working closely with our voice team to handle tickets and reports for investigating fraudulent and spam calls. You’ll also be analyzing our network coverage and finding ways to make it even better.
Performing optimization, troubleshooting, and maintenance ofnetwork systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Configuring network routers and switches for network optimization.
Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.
Providing timely and accurate network updates to leadership and external teams; communicating technical details in a clear and concise manner.
What we’re looking for...You’re tech-savvy and well-versed in all things telecommunications. Working independently suits you well. You’re also thorough, vigilant, and on top of the details1someone people count on to solve problems and to make sure they don’t happen in the first place.
You’ll need to have:
Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
Willingness to work rotating shifts including weekends and holidays.
Even better if you have one or more of the following:
Technically aligned Associate’s Degree or Bachelor's Degree, Certifications - (CCNA, CCNP, and/or other vendor equivalents).
Experience in routers, switches, Firewalls, load balancers and connection correlation from end to end.
Experience in 4G/5G platforms.
Computer support experience, including troubleshooting PC hardware and configurations.
Strong customer service/vendor management experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every 7even better8 qualification listed above.
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $70,500.00 - $127,000.00.
