- Supports application software and performs upgrades following established procedures
- Provisions user and administrator access for applications and systems
- Installs application patches in accordance with standard processes
- Troubleshoots and resolves technical issues across systems and applications
- Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
- Maintains system/application documentation and operational procedures
- Monitors application availability, capacity, and performance against established metrics
- Reviews system alerts for accuracy and takes corrective action as needed
- Provides troubleshooting and end-user support for business teams using applications/systems
- Manages the promotion of code and changes across Dev, QA, and Production environments
- Tests developer-submitted changes and coordinates business acceptance testing and approvals
- Supports disaster recovery (DR) planning and testing for assigned applications/systems
- Develops system standards, procedures, and support documentation for both technical teams and end users
- Partners with development teams to test and approve application enhancements and modifications
- Utilizes out-of-the-box tools and modules to support business needs and requests
- Trains and mentors team members
- Conducts system tuning and capacity planning, recommending performance improvements
- Leads planning efforts for new implementations, upgrades, and enhancements
- Evaluates new tools/modules and provides recommendations
- Collaborates with development teams to define application strategies and direction
- Completes additional duties and special projects as assigned
Education and/or Training:- Bachelor Degree in Computer Science or related field is preferred.
- Experience with Hyland Onbase and OpenText Scanning
Relevant Work Experience:- 5+ years' experience supporting IT Systems/Applications.
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Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Artificial Intelligence StatementWe recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
- Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
- Misrepresent or embellish qualifications, skills, or experience
- Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
