JetBlue Airways

Engineer Content Delivery Network

JetBlue Airways • $90K — $128K *
Long Island City, NY 11101In-Person
Information Technology
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or relevant IT field; or High School Diploma/GED with 4+ years relevant experience.
  • 3 years experience in a production operations environment.
  • 3 years experience managing Content Delivery Networks, preferably Fastly.
  • 3 years programming/scripting experience in Python, Bash, or PowerShell.
  • Strong knowledge of CI/CD and Infrastructure as Code (IaC) tools.
  • Demonstrates expertise in VCL logic and request/response handling.
  • Available for overnight travel (up to 10%) and emergency responses.

Responsibilities

  • Design and maintain Fastly services, VCL configurations, and backend definitions.
  • Implement scalable caching strategies based on application needs.
  • Analyze cache hit ratios and request patterns for optimization.
  • Tune edge logic to enhance performance and reduce origin fetches.
  • Collaborate with application teams to refine edge behavior and cache controls.
  • Participate in on-call rotations for CDN-related incidents.
  • Conduct root cause analyses for production issues.

Benefits

  • Access to healthcare benefits and a 401(k) plan with company match.
  • Participation in a crewmember stock purchase plan.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
  • Free space-available travel on JetBlue.
Full Job Description
Position Summary

The Fastly Content Delivery Network (CDN) Engineer is responsible for the design, implementation, optimization, and reliability of Content Delivery Network (CDN) services leveraging Fastly's edge platform. This includes VCL configuration, edge compute logic, caching strategy design, security controls, observability, and performance tuning to ensure high availability, low latency, and secure content delivery across digital properties. This Engineer maintains the Content Delivery Network (CDN) and collaborates with Dev and operational teams for change management and incident response. The Engineer excels when working on complex projects, is motivated to deliver results, maintains operational excellence, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities
  • Designed and maintained Fastly services, VCL configurations, edge dictionaries, and backend definitions.
  • Implemented scalable caching strategies aligned with application requirements.
  • Ensured optimal TTL, shielding, and origin failover configurations.
  • Analyzed cache hit ratios, origin performance, and request patterns.
  • Tuned edge logic to improve latency and reduce unnecessary origin fetches.
  • Partnered with application teams to refine cache-control headers and edge behavior.
  • Participated in on-call rotations for CDN-related incidents.
  • Conducted root cause analyses (RCAs) for production issues.
  • Implemented proactive monitoring and alerting enhancements.
  • Managed Fastly services via Terraform or API-driven automation.
  • Reduced manual configuration drift.
  • Contributed to CI/CD integration for CDN deployments.
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in Computer Science or related IT discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of experience in a production operations environment
  • Three (3) years of experience in Content Delivery Network (Fastly Preferred) Management
  • Three (3) years of experience coding and scripting in one of the following: Python, Bash, PowerShell
  • Excellent knowledge of Continuous Integration (CI)/Continuous Delivery (CD) and Infrastructure as Code (IaC) automation tools
  • Demonstrates strong command of custom VCL logic, request/response handling, edge dictionaries.
  • Effectively analyzes metrics to optimize latency and hit ratio.
  • Strong use of logs, metrics, and dashboards for troubleshooting.
  • Deep understanding of caching, shielding, failover, origin health checks.
  • Available for overnight travel (up to 10%)
  • In possession of valid travel documentation with the ability to travel in and out of the United States
  • Able to work flexible hours and be available for emergency responses on short notice
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Four (4) years of experience working as a Content Delivery Network (CDN)Administrator
  • Four (4) years using a Automation Languages like Ansible, Terraform/ OpenTofu
  • Proficient in WAF rules, rate limiting, bot controls.
  • Experience with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps/SRE

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional work environment

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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