Job Summary
This role is responsible for designing, developing, and deploying advanced automation and AI-driven solutions across the Global Engineering Operations organization. The successful candidate will combine strong software engineering expertise with modern AI and automation technologies to build scalable solutions that improve operational efficiency, employee experience, network reliability, and customer outcomes. The Engineer IV serves as a hands-on technical leader within the Global Engineering Operations Automation team, partnering closely with platform engineers, source system development teams, architects, data engineers, and operations stakeholders to transform automation concepts into production-grade solutions. While the role maintains awareness of frontline operational challenges and process improvement opportunities, its primary focus is software engineering, AI solution development, system integration, and technical execution.
Working alongside development teams in a highly collaborative environment, this individual will actively contribute code, develop integrations, build AI agents and orchestration frameworks, implement retrieval and reasoning capabilities, and accelerate the adoption of next-generation automation technologies across Engineering Operations. The role requires the ability to translate business and operational requirements into scalable architectures, reusable services, and maintainable software solutions that support Comcast Business' long-term automation strategy.
The position sits at the intersection of Artificial Intelligence, Software Engineering, Network Engineering, and Process Engineering, with a primary emphasis on AI-powered software development and automation platform innovation.
Job Description
Responsibilities:
- Design, develop, test, deploy, and support automation solutions and AI-powered applications across Engineering Operations.
- Write production-quality code and serve as a hands-on contributor throughout the software development lifecycle.
- Architect and implement agentic AI solutions leveraging frameworks and tools such as Google ADK, LangChain, LangGraph, LangFuse, SCAPE, and related orchestration technologies.
- Design and implement Retrieval-Augmented Generation (RAG) architectures, knowledge retrieval systems, vector search capabilities, and contextual reasoning solutions.
- Develop integrations between automation platforms, operational support systems, workflow orchestration tools, network management platforms, and enterprise data sources.
- Partner directly with platform and source-system engineering teams to define APIs, integration patterns, and technical implementation approaches
- Translate business, product, and operational requirements into scalable software architectures and technical designs.
- Contribute to solution architecture reviews, technical design sessions, code reviews, testing strategies, and release planning activities.
- Guiding the completion of high-profile, revenue-impacting technical research and development programs within the organization
- Providing leadership on assigned projects and offering technical solutions to complex, revenue-impacting problems
- Developing specifications, technical requirements, algorithms, and frameworks for custom designs that align with future product and application roadmaps
- Determining the technical objectives for assignments and leading the design of prototypes in partnership with product teams
- Conducting research studies to inform and support product or application development efforts
- Organizing and maintaining project resources, ensuring efficient allocation and utilization
- Writing and editing a range of documentation and technical requirements, including evaluation plans, test results, and formal recommendations
- Creating patents, APIs, and other intellectual property to enhance the company's technological assets
- Testing and evaluating solutions from internal and external partners and vendors, completing case studies and reports to assess their viability
- Representing the technical research and development work team as the prime technical contact on assigned projects, interfacing with various stakeholders
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
