YOUR IMPACT Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.
- Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project's goals/objectives, scope, and deliverables
- Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project's goals and objectives as defined in the SOW
- Communicates project milestones, estimated delivery dates, and potential delays to all levels of customers and internal stakeholders
- Responsible for day-to-day management and leading multiple projects to completion on time and within budget
- Liaising with executives and project stakeholders providing project progress and reports as required
- Predict resources needed to reach the project's objectives and manage resources in an effective and efficient manner
- Responds to customer questions and guides them to a successful implementation of Redwood product(s)
- Identifies project gaps and makes recommendations to improve project management and implementation processes
- Works with PS management to meet and exceed PS team KPIs
- AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives
YOUR EXPERIENCE- 5+ years experience in "customer-facing" program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
- 2+ years experience leading workload or business process automation engagements
- ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
- Ability to manage multiple engagements at the same time
- Curious and inquisitive
- Project management certification preferred
- Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
- Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
- Strong time management skills with ability to calibrate priorities daily.
- Strong analytical skills regarding technical and project management issues
- Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
- Exemplary customer service attitude with business development and customer relationship management experience.
- Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
- Experience with Professional Services Automation(PSA) software preferred.
- Experience with Smartsheet a bonus.
- Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
- Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
