Qualifications

• 4-8 years of professional experience in a relevant field.
• Customer-facing experience is advantageous.
• Strong skills in relationship-building and communication.
• Organizational skills to manage multiple accounts effectively.
• Self-starter who thrives in fast-paced, ambiguous environments.
• Familiarity with research, insights, or AI products is a plus.
• Willingness to work in-office five days a week.

Responsibilities

• Own the customer journey post-sale, focusing on onboarding and retention.
• Serve as the primary contact for key accounts, ensuring their needs are met.
• Collaborate with sales to identify opportunities for account expansion and renewals.
• Provide proactive support to maximize customer value and satisfaction.
• Gather customer feedback to inform product and engineering teams.
• Develop and refine customer success playbooks as the company scales.

Benefits

• Full medical, dental, and vision coverage, with FSA/HSA and life insurance options.
• Annual learning stipend for professional development resources.
• Wellness stipend for health-related expenses and activities.
• Monthly stipend for AI tools and software to enhance productivity.
• Daily meals provided by a private chef in the SF office; meal credits for other locations.
• Flexible time-off policy allowing for take-what-you-need vacations.
• Company offsites and events to celebrate team achievements.
• Opportunities for growth and ownership of processes as an early team member.