About the Role

We're looking for an EngagementManager within our Special Projects Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our team, you own the account plan, care for our customers and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Project Manager, leading a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, align internal resources, manage sub-contractors, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer's AI/ML objectives.

You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.
What You'll Do

• Value Management
  
  • You will oversee the delivery and implementation of Gallatin's technologies to the customer; from on-boarding to the adoption of our technology as a day-to-day use tool.
  • You will successfully develop and execute a plan to deliver all project work above expectation and ahead of schedule
  • Lead a cross-functional project team to exceed the customer's AI/ML objectives
• Customer Management
  
  • Manage customer relationship from end users to senior leadership
  • You will seek and implement alignment with what Gallatin is developing, and the customer's implicit and explicit priorities
• Contract Management
  
  • Identify and execute on opportunities to improve delivery motion
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers

What We're Looking For

• Eligible to obtain and maintain an active U.S. security clearance
• Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• Prior experience in logistics or sustainment operations
• A proven track record in B2B, client facing roles and expanding client relationships
• Advanced cross-functional experience and collaborative ability
• Familiarity with enterprise systems (e.g., MAVEN, Advana)
• Expert verbal and written communications, with a track record of structured, analytics-driven problem solving
• Willingness to travel at least 50% of the time

Mission and Identity

We are building the system that enables faster, smarter logistics decisions in contested environments, and we're doing it with a team of seasoned entrepreneurs, operators, and technologists who have built and scaled solutions in this space before. We hold ourselves to an extremely high standard. We value clear thinking, direct communication, and the kind of ownership that doesn't stop until something actually works.

Our mission is to create decision advantage when the stakes are the highest. If we succeed, the system doesn't just run; it gets smarter. We're not building AI for its own sake. We're building it because faster, smarter decisions in the most demanding environments on earth can't wait. If you want to work somewhere the stakes are real and the mission is urgent - you'll fit in here.

Compensation: Gallatin offers competitive compensation commensurate with experience. Actual compensation may vary based on experience, skills, and location. In addition to base salary, we offer a generous equity grant, full healthcare coverage, 401k, unlimited PTO, and the perks of working in a high-caliber, mission-driven environment.