Qualifications

• 3-6 years of experience in customer implementations or consulting roles.
• Bachelor's degree in business, information systems, data analytics, economics, or related fields.
• Strong organizational and stakeholder management skills for handling multiple accounts and timelines.
• Ability to translate complex workflows into actionable implementation plans.
• Skilled in managing relationships with both business and technical stakeholders.
• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.

Responsibilities

• Lead engagement planning and budgeting.
• Direct timely, quality delivery of custom software implementation.
• Manage engagement economics and risk effectively.
• Partner with clients to analyze and understand their system needs.
• Provide actionable recommendations on technology investments to optimize client strategies.
• Facilitate buy-in for proposed solutions from top management.
• Conduct root cause analysis on issues identified during testing or execution.
• Define deliverable structures and gather requirements from stakeholders.
• Act as the main bridge between the client and the software development team.
• Manage client relationships through regular updates and satisfaction reviews.

Benefits

• Opportunity to work on diverse, high-impact client engagements.
• Collaborative work environment with exposure to new technologies.
• Professional development and growth opportunities.
• Strong emphasis on stakeholder collaboration and communication.
• Ability to engage with top management at client organizations.