In this role, you will:- Own the customer relationship from pre-sale through post-sale, deployment, & expansion
- Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements
- Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria
- Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks
- Operate with extreme ownership and set the pace for the team to ensure we ship on time
- Design, track, and optimize customer success metrics to build the business case
- Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy
- Develop scalable playbooks for customer engagement and integrate feedback into product development efforts
Let's talk if you have:- Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
- 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
- 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows
- A deep interest in the life sciences and a demonstrated eagerness to learn quickly
- Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally
- Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales
- Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions
- A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes
- Strong communicator with executive presence & relationship-building capability,
- Exceptional ability to translate complex technical concepts into clear business value
- Excel in ambiguous environments where there is minimal structure and no playbook
- Low-ego, high agency, team-first, and first-principles mindset
Bonus points for:- Past experience working at early-stage, high-growth startups.
- Past experience working with robotics, hardware, or software engineers.
This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25-50%.
What we offer- An opportunity to change the way that scientific research happens
- Fast-paced, creative, and collaborative work environment
- Significant equity ownership
- 401k
- Medical insurance and dental Insurance
- Unlimited PTO
- Weekday dinners
This position is 100% in-person. You must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate.
