5+ years in management consulting, customer-facing B2B SaaS, or Legal field roles.
Proven ability in customer retention, satisfaction, and growth.
Strong change management and project management skills.
Familiarity with legal tech or regulated industries is a plus.
High emotional intelligence and commercial awareness.
Excellent written and verbal communication skills.
Responsibilities
Serve as the primary contact for law firms and legal teams post-sale.
Lead complex implementations with Legal Engineers for long-term success.
Drive product adoption through tailored enablement programs and engagement.
Act as a strategic advisor to client leaders to optimize legal processes.
Identify renewal and expansion opportunities through cross-functional collaboration.
Monitor customer health and mitigate churn risks proactively.
Translate client feedback into actionable insights for product development.
Benefits
Global collaboration with teams across Europe, APAC, and North America.
Comprehensive salary and benefits package.
Impactful work influencing AI use among thousands of lawyers.
In-office collaboration in a beautifully designed workplace with daily lunch.
Medical, Dental & Vision options, including HSA.
Generous parental leave and family support services.
401(K) with company match and unlimited PTO.
Additional perks including commuter benefits and voluntary programs.
Full Job Description
What You'll Do
Serve as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal.
Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one.
Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.
Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done.
Identify commercial opportunities, partnering cross-functionally to close renewals and expansion.
Monitor customer health using metrics to proactively mitigate churn risk and drive retention.
Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.
Design, refine, and operationalize Legora's Customer Success playbook for scale - we're building this machine together. We're just getting started and your input and execution will not only be appreciated but also expected.
What You Bring
5+ years in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate).
A proven track record of driving customer retention, satisfaction, and expansion.
Exceptional change management, project management, and stakeholder management skills.
Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams.
A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
Comfortable with metrics - driven by data, customer health, and outcomes over process.
A passion for in-office collaboration - we are in-office 5 days per week in our beautiful Union Square HQ, building together.
What's In It For You
Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Chicago office designed for ambitious builders and company provided lunch daily.
Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision
Multiple medical plan options through Aetna and Kaiser Permanente
HSA or Healthcare FSA (based on plan selection)
Dental plans via MetLife
Vision plans via Vision Care
Family Support
Generous parental leave
Free access to Maven Clinic
Dependent Care FSA
Free One Medical membership for employees and dependents
Additional Perks
Pre-tax commuter benefits
Life Insurance + STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
